You may return most new, unopened items within 30 days of delivery for a full refund. The cost of return is yours unless the return is a result of our error (you received an incorrect or defective item). In this case we'll pay the return shipping costs when the item is returned (normal mail or airmail only. Expedited costs will not be refunded).
All items must be returned with original packaging, labels and any stickers attached to the item (especially New Era).
We process all returns on Fridays and you should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, however, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Our Returns address is: The Just Organisation, Unit 16 Burrows Lea Farm, Hook Lane, Shere/Guildford, GU5 9QQ,UK.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.